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There is a new scam doing the rounds in Australia and unfortunately I know of a couple of people that have been caught, so beware! It starts with a call from someone claiming to be a Microsoft employee (or your internet provider, or I.T company) stating that there is a problem with your computer and they need to log on and fix it. Once they are on, you can guess the rest, not only have they got your card details, they have your personal details!

We are going to spend the bulk of this newsletter on how to prevent it happening to you. My newsletters are usually light-hearted but this is serious! There is more reading than usual, so grab a bikkie and coffee and take 5!

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Online fraud can take many forms, including:

  • phishing
  • internet banking fraud
  • shopping and auction site fraud
  • email scams.

Phishing

A common type of phishing involves sending emails that appears to be communications from a bank or financial institution hoping to trick people into supplying their online access details. A phishing email might ask an online banking customer to follow a link in order to update personal bank account details or login details. The link often leads to a webpage that looks just like the real site, but is a copy created by the offenders to collect login details. Following the link might also download a program which captures his or her banking login details and sends their details to a third party. Afterwards, these webpages will generally return the victim to the legitimate website.

It is important to remember that credit card details or login details used to access finances and services online are valuable and can be misused by others.

Reduce the risks of phishing by following these tips:

  • Never provide personal details, including customer ID or passwords, in response to an email, even if it claims to be from your bank.
  • Only access your bank's Internet banking login page by typing the address into your browser, do not click on a link from an email.
  • Be suspicious of any email from someone you do not know or trust.
  • Delete emails that you think are untrustworthy without opening them.
  • Be wary of emails that do not use your proper name, contain errors or use poor grammar.
  • Install and use anti-viral software. Keep it up-to-date.
  • Install filtering software to stop spam email or use an Internet Service Provider (ISP) that will filter spam for you.
  • Ensure security patches for your operating software are updated on a regular basis.   contact us if you need more info

Internet banking fraud

Internet banking fraud is a fraud or theft committed using online technology to illegally remove money out of your account. Some of the malicious online technologies used to obtain information include spyware, trojans, viruses. Internet banking fraud is a form of identity theft and is usually made possible through techniques such as phishing.

To avoid this type of fraud or theft:

Never give out your username or password.

Ensure a firewall and virus protection are installed and regularly updated.

Use a strong password, which includes uppercase and lowercase letters, numbers and symbols. Using poor password security is a major cause of computer fraud.

Check your bank and credit card records on a regular basis.

Look for any transactions that you did not authorise.

Contact your financial institution immediately if you notice an unauthorised transaction.

General advice

If you receive a suspect email, delete or ignore it, without replying or clicking on a link to unsubscribe.

  • Never send your personal, credit card or online account details out in an email.
  • Be wary about responding to special investment offers or when dealing with individuals/companies outside Australia.
  • Do not invest in anything you are not absolutely sure about and do not make decisions based solely on the appearance of a website.
  • Do your research on any investments or opportunities to ensure that it is legitimate and find out about all the terms and conditions.
  • One way to check if an email is a known scam or hoax is to Google a sentence from the suspected email with the word "scam" or "hoax".

·         Contact the Australian Competition and Consumer Commission if you think you have been the subject of misleading or deceptive conduct.

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The Importance of Windows!

Windows has become part of our computing life, but are you across all the little things that will make your life easier? The first thing to do is to upgrade to Windows 7. It is without a doubt one of the best version, as many of our users can attest to. It’s easier, more reliable and runs faster. If you are not already using it, you should. At a couple of hundred dollars for increased productivity, it’s cheaper to upgrade than you think. Contact us for more info

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